Privacy Policy

CoachConnect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coachsmartconnect.com and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or coach profile
• Book a coaching session
• Complete our coaching matching quiz
• Submit a contact form or send us an email
• Leave a review for a coach
• Subscribe to our newsletter

This information may include your name, email address, phone number, location, payment information, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Click patterns and interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Match you with suitable life coaches based on your preferences
• Process bookings and facilitate coach-client communication
• Send booking confirmations, reminders, and review requests
• Improve our website, services, and user experience
• Respond to your inquiries and support requests
• Send administrative emails and platform updates
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With coaches: When you book a session or send a message, your contact information is shared with the relevant coach to facilitate the service.
• Service providers: We use third-party services including Supabase (database), Vercel (hosting), Resend (email delivery), and Google Analytics (website analytics) to operate our platform.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for authentication and basic site functionality.
• Analytics cookies: Google Analytics helps us understand how visitors use our website. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure database storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Coach profiles remain active until deactivated. Booking records and reviews are retained for service quality and legal compliance. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including coach websites and social media profiles. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: